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Return Request(s)

Return and Refund Policy

Thank you for shopping at Aqua-Hot.com. If you are not entirely satisfied with your purchase, we’re here to help.

Original Order Information

Order Number:
Order Date:
Ship To Name:
Phone Number:
Ship To Postal Code:

Item to be Returned

Item Number:
Item Description:

Reason for Return

Would You Like a Replacement?

Comments / Additional Information

Return Policy


You have 7 business days to return an item from the date you received it.

To be eligible for a return, your item must be in the original packaging, unused and in the same condition that you received it. Proof of purchase may be required.


Once we receive your returned item, we will inspect it and notify you about the status of your refund.

If your return is approved, we will initiate a refund for the cost of your item and sales tax (if applicable) to your credit card. Shipping charges are not refundable. You will receive the credit to your card based on your card issuer’s policies.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

Please contact Aqua-Hot Customer Service via email: service@aquahot.com for a Return Goods Authorization Number.